:root{--ink: #1f2733;--muted: #7a8494;--line: #e3e7ee;--paper: #f2f4f7;--panel: #ffffff;--rail: #242832;--rail-deep: #1d212a;--blue: #1677ff;--blue-dark: #0f5fd0;--green: #24a26b;--red: #d14343;--amber: #d98d1f;font-family:Noto Sans SC,PingFang SC,Microsoft YaHei,sans-serif;color:var(--ink);background:var(--paper)}html,body{scrollbar-width:none;-ms-overflow-style:none}html.wj-window-scroll-locked,body.wj-window-scroll-locked{width:100%;height:100%;overflow:hidden;overscroll-behavior:none}html.wj-window-scroll-locked #app{width:100%;height:100%;min-height:0;overflow:hidden}html::-webkit-scrollbar,body::-webkit-scrollbar{width:0;height:0;display:none}*{box-sizing:border-box}body{margin:0;min-width:320px;overflow-x:hidden;overscroll-behavior-y:none;background:var(--paper)}html.wj-visitor-embed-root,html.wj-visitor-embed-root body,html.wj-visitor-embed-root 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#1a191824;transform-origin:left top;animation:railMenuIn .14s ease both}.rail-menu-profile{min-height:54px;display:grid;grid-template-columns:42px minmax(0,1fr);align-items:center;gap:9px;padding:5px;position:relative}.rail-menu-avatar{width:40px;height:40px;border-radius:11px;overflow:hidden;background:#c4785e1a;border:1px solid rgba(196,120,94,.18);box-shadow:inset 0 0 0 1px #ffffff6b;display:block}.rail-menu-profile strong,.rail-menu-profile small{display:block;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.rail-menu-profile strong{font-size:14px;line-height:1.25}.rail-menu-profile small{margin-top:3px;color:var(--color-text-muted, var(--muted));font-size:12px}.rail-menu-separator{height:1px;margin:6px -2px;background:#1a191814}.rail-menu-status{position:relative;padding:0}.rail-menu-sub-trigger,.rail-menu-group-list button,.rail-menu-logout{width:100%;min-height:32px;border:0;border-radius:8px;background:transparent;color:var(--color-text-secondary, #3d4653);display:flex;align-items:center;gap:8px;padding:0 9px 0 30px;cursor:pointer;font-size:13px;font-weight:500;text-align:left;transition:background .14s ease,color .14s ease}.rail-menu-sub-trigger svg{margin-left:auto;color:var(--color-text-light, #8a93a2)}.rail-menu-sub-trigger:hover,.rail-menu-sub-trigger[aria-expanded=true],.rail-menu-group-list button:hover,.rail-menu-logout:hover{background:#c4785e1a;color:var(--color-primary, #c4785e)}.rail-presence-submenu{position:absolute;top:-4px;left:calc(100% + 12px);width:256px;min-width:8rem;padding:5px;border:1px solid rgba(26,25,24,.1);border-radius:14px;background:#fffffffa;color:var(--color-text, #1f2733);box-shadow:0 14px 34px #1a191829;transform-origin:left top;animation:railSubMenuIn .13s ease both}.rail-presence-radio-group{display:grid;gap:1px}.rail-presence-option{width:100%;min-height:34px;border:0;border-radius:8px;background:transparent;color:var(--color-text-secondary, #3d4653);display:grid;grid-template-columns:18px minmax(0,1fr) 18px;align-items:center;gap:8px;padding:0 9px 0 8px;cursor:pointer;font-size:13px;text-align:left;transition:background .14s ease,color .14s ease}.rail-presence-option:hover,.rail-presence-option[data-state=checked]{background:#c4785e1a;color:var(--color-primary, #c4785e)}.rail-presence-mark{width:18px;height:18px;display:grid;place-items:center}.rail-presence-dot{width:8px;height:8px;border-radius:50%;background:#21c26b}.rail-presence-dot.invisible{background:#d99a22}.rail-presence-dot.offline{background:#a5adb8}.rail-presence-label{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.rail-presence-check{color:var(--color-text-muted, var(--muted));justify-self:end}.rail-menu-group-list{display:grid;gap:2px}.rail-menu-logout{color:var(--color-text-muted, var(--muted))}@keyframes railMenuIn{0%{opacity:0;transform:translate(-4px) scale(.98)}to{opacity:1;transform:translate(0) scale(1)}}@keyframes railSubMenuIn{0%{opacity:0;transform:translate(-3px) scale(.98)}to{opacity:1;transform:translate(0) scale(1)}}.rail-nav{width:100%;min-height:0;flex:1;overflow:visible;padding:10px 2px 10px 0}.rail-group{display:grid;gap:3px;margin:0 0 12px}.rail-group-title{height:24px;margin:0;padding:5px 8px 3px;color:var(--color-text-light, #8a93a2);font-size:11px;font-weight:700;line-height:16px;letter-spacing:.02em}.rail-item{width:100%;height:38px;border:0;border-radius:10px;background:transparent;color:var(--color-text-secondary, #3d4653);display:grid;grid-template-columns:28px minmax(0,1fr) 28px;align-items:center;column-gap:8px;padding:0 8px 0 6px;position:relative;cursor:pointer;text-align:left;transition:background .16s ease,color .16s ease,box-shadow .16s ease}.rail-icon{width:26px;height:26px;padding:4px;border-radius:8px;display:block;justify-self:center;color:currentColor;transition:background-color .16s ease,color .16s ease}.rail-label{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:650;line-height:18px}.rail-badge{min-width:22px;height:20px;padding:0 6px;border-radius:999px;background:#1f27330f;color:var(--color-text-light, #8a93a2);display:inline-grid;place-items:center;justify-self:end;font-size:11px;font-weight:800;font-style:normal;line-height:20px}.rail-item.active,.rail-item:hover{color:var(--blue);background:#1677ff14}.rail-item.active .rail-icon,.rail-item:hover .rail-icon{background:#1677ff1a}.rail-item.active:before{content:"";width:3px;height:16px;border-radius:999px;background:currentColor;position:absolute;left:0;top:50%;transform:translateY(-50%)}.rail-item-wrap{width:100%;position:relative}.rail-item-wrap.has-conversation-menu:after{content:"";position:absolute;top:0;left:100%;width:12px;height:100%;display:none}.rail-item-wrap.has-conversation-menu:hover:after{display:block}.rail-conversation-menu{position:absolute;z-index:45;top:0;left:calc(100% + 10px);width:132px;padding:6px;display:grid;gap:2px;border:1px solid rgba(26,25,24,.1);border-radius:14px;background:#fffffffa;color:var(--color-text, #1f2733);box-shadow:0 16px 38px #1a191824;opacity:0;pointer-events:none;transform:translate(-4px) scale(.98);transform-origin:left top;transition:opacity .14s ease,transform .14s ease}.rail-item-wrap.has-conversation-menu:hover .rail-conversation-menu{opacity:1;pointer-events:auto;transform:translate(0) scale(1)}.rail-conversation-option{width:100%;height:32px;border:0;border-radius:9px;background:transparent;color:var(--color-text-secondary, #3d4653);display:grid;grid-template-columns:minmax(0,1fr) 16px;align-items:center;gap:8px;padding:0 8px 0 10px;cursor:pointer;font-size:13px;font-weight:600;text-align:left;transition:background .14s ease,color .14s ease}.rail-conversation-option svg{color:currentColor}.rail-conversation-option:hover,.rail-conversation-option.active{background:#c4785e1a;color:var(--color-primary, #c4785e)}.rail-footer{width:100%;flex:0 0 auto;display:grid;gap:3px;padding-top:8px;border-top:1px solid var(--line)}.rail-logout{color:var(--color-text-muted, var(--muted))}.rail-collapsed .hc-rail{padding:8px 7px}.rail-collapsed .rail-user-card{justify-content:center;padding:6px 0}.rail-collapsed .rail-user-status{left:34px}.rail-collapsed .rail-user-meta,.rail-collapsed .rail-user-more,.rail-collapsed .rail-group-title,.rail-collapsed .rail-label,.rail-collapsed .rail-badge{display:none}.rail-collapsed .rail-group{margin-bottom:8px}.rail-collapsed .rail-item{grid-template-columns:1fr;justify-items:center;padding:0}.rail-collapsed .rail-item.active:before{left:-2px}.hc-app{min-width:0;min-height:0;height:100%;display:grid;grid-template-rows:60px minmax(0,1fr);overflow:hidden}.hc-topbar{background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:8px;padding:0 16px;-webkit-app-region:drag;app-region:drag}.topbar-main{width:100%;min-width:0;display:flex;align-items:center;gap:8px}.top-sidebar-trigger{width:28px;height:28px;flex:0 0 28px;display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:8px;background:transparent;color:var(--color-text-secondary, var(--ink));cursor:pointer;-webkit-app-region:no-drag;app-region:no-drag;transition:background-color .16s ease,color .16s ease}.top-sidebar-trigger:hover{background:var(--color-bg-muted, #f2efe9);color:var(--color-text, var(--ink))}.topbar-separator{width:1px;height:16px;flex:0 0 1px;margin:0 4px;background:var(--color-border, var(--line))}.topbar-main h1{margin:0;color:var(--color-text, var(--ink));font-size:16px;font-weight:680;line-height:1.25}.hc-workspace{min-height:0;overflow:auto;padding:16px}.settings-shell .hc-workspace{padding:0;overflow:hidden}.home-page,.analytics-page,.robot-page,.tools-page,.channels-page,.table-page{display:grid;gap:14px}.home-overview{min-height:132px;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:22px 24px;background:#fff;border:1px solid var(--line);border-radius:6px}.overview-main h2{margin:6px 0 8px;font-size:24px}.overview-main p{margin:0;color:var(--muted);line-height:1.7}.eyebrow{color:var(--blue);font-size:12px;font-weight:800}.overview-side{min-width:160px;border-left:1px solid var(--line);display:grid;justify-items:center;gap:4px}.overview-side strong{font-size:38px;color:var(--blue)}.overview-side span{color:var(--muted);font-size:13px}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.metric-grid.wide{grid-template-columns:repeat(6,minmax(0,1fr))}.metric-card{background:#fff;border:1px solid var(--line);border-radius:6px;padding:16px;min-height:92px;display:grid;align-content:center;gap:8px}.metric-card span{color:var(--muted);font-size:13px}.metric-card strong{font-size:25px;line-height:1.1}.home-grid{display:grid;grid-template-columns:1fr 1.4fr .9fr;gap:14px}.hc-panel,.conversation-list-panel,.chat-panel,.customer-side-panel{min-width:0;min-height:0;background:#fff;border:1px solid var(--line);border-radius:6px;overflow:hidden}.panel-head{min-height:54px;padding:0 14px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px}.panel-head.compact{min-height:48px}.panel-head.inline{border-bottom:0;padding:0 0 12px}.panel-head strong{font-size:15px}.panel-head span{color:var(--muted);font-size:12px}.plain-save{border:1px solid var(--blue);color:var(--blue);background:#fff;height:30px;padding:0 14px;border-radius:4px;cursor:pointer}.member-list{padding:8px 12px}.member-row{min-height:58px;display:grid;grid-template-columns:36px minmax(0,1fr) auto;align-items:center;gap:10px;border-bottom:1px solid #f0f2f5}.member-row:last-child{border-bottom:0}.member-row strong,.table-primary strong{display:block;font-size:14px}.member-row span,.table-primary span{display:block;margin-top:3px;color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.avatar-dot{width:34px;height:34px;display:grid;place-items:center;background:#eef6ff;color:var(--blue);border-radius:50%;font-weight:800}.chart-box{height:278px}.large-chart{height:430px}.guide-grid{padding:14px;display:grid;gap:10px}.guide-grid button{height:42px;border:1px solid var(--line);background:#fff;color:var(--ink);border-radius:5px;display:flex;align-items:center;gap:10px;padding:0 12px;cursor:pointer}.guide-grid button:hover{border-color:var(--blue);color:var(--blue)}.conversation-page{height:calc(100vh - 90px);min-height:610px;display:grid;grid-template-columns:var(--conversation-list-width, 310px) minmax(430px,1fr) var(--customer-side-width, 300px);gap:12px}.conversation-list{height:calc(100% - 202px);overflow:auto;overscroll-behavior:contain;scrollbar-gutter:stable;scrollbar-width:thin;scrollbar-color:rgba(122,132,148,.34) transparent}.conversation-list::-webkit-scrollbar{width:8px}.conversation-list::-webkit-scrollbar-track{background:linear-gradient(90deg,transparent 0,transparent 2px,rgba(15,23,42,.035) 2px,rgba(15,23,42,.035) 6px,transparent 6px)}.conversation-list::-webkit-scrollbar-thumb{min-height:44px;border:2px solid transparent;border-radius:999px;background:#7a849457;background-clip:padding-box}.conversation-list::-webkit-scrollbar-thumb:hover{background:#52607180;background-clip:padding-box}.conversation-list::-webkit-scrollbar-corner{background:transparent}.conversation-filter{min-height:148px;padding:10px;display:grid;gap:8px;border-bottom:1px solid var(--line);background:#fbfcfe}.conversation-filter .filter-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.conversation-item{width:100%;min-height:76px;border:0;border-bottom:1px solid #eff2f6;background:#fff;display:grid;grid-template-columns:36px minmax(0,1fr);align-items:center;gap:10px;padding:12px 14px;text-align:left;cursor:pointer}.conversation-item:hover,.conversation-item.active{background:#eef6ff}.conversation-title .name{min-width:0;display:flex;align-items:baseline;gap:5px;margin:0;color:var(--ink);font-weight:600;line-height:1.35}.conversation-name-text{min-width:0;overflow:hidden;color:var(--ink);font-family:PingFang SC,Noto Sans SC,Microsoft YaHei,sans-serif;font-size:14px;font-weight:600;letter-spacing:0;line-height:1.35;text-overflow:ellipsis;white-space:nowrap}.conversation-title .name .conversation-source-mark{flex:0 0 auto;color:#3273dc;font-size:10px;font-weight:600;line-height:1}.conversation-item span{display:block;margin-top:8px;color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-item span.typing-preview{color:var(--blue);font-weight:700}.conversation-item small{color:var(--muted);white-space:nowrap}.conversation-unread-badge{position:absolute;top:-4px;right:-4px;min-width:16px;height:16px;display:inline-flex;align-items:center;justify-content:center;margin-top:0;padding:0 4px;border-radius:999px;background:#d92d20;color:#fff;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:10px;font-weight:700;line-height:1;font-variant-numeric:tabular-nums;box-shadow:0 0 0 2px #fff}.device-avatar{color:#526071}.device-avatar.mobile{background:#eef8f4;color:#1f8f65}.device-avatar.desktop{background:#eef4ff;color:#3273dc}.device-avatar.wechat{background:#eefbf0;color:#22a34a}.chat-panel{display:grid;grid-template-rows:54px minmax(0,1fr) auto}.messages{padding:18px;overflow:auto;background:#f7f9fc}.message{display:flex;margin-bottom:12px}.message.agent{justify-content:flex-end}.bubble{max-width:min(540px,78%);padding:10px 12px;border-radius:6px;background:#fff;border:1px solid var(--line);line-height:1.55;white-space:pre-wrap;position:relative}.bubble,.visitor-bubble{min-width:0;overflow-wrap:anywhere;word-break:break-word;word-wrap:break-word}.message-body,.visitor-message-stack{min-width:0}.message.agent .bubble{background:var(--blue);color:#fff;border-color:var(--blue)}.message-image{display:block;max-width:260px;max-height:220px;border-radius:4px}.message-image-button{display:block;max-width:260px;max-height:220px;padding:0;border:0;border-radius:4px;background:transparent;color:inherit;line-height:0;overflow:hidden;cursor:zoom-in}.message-image-button .message-image{max-width:100%;max-height:220px}.message-image-button:focus-visible{outline:2px solid color-mix(in srgb,var(--color-primary, #c4785e) 72%,#ffffff);outline-offset:3px}.message-file{color:inherit;font-weight:700}.composer{border-top:1px solid var(--line);padding:12px;background:#fff}.composer-tools{display:flex;justify-content:flex-end;margin-bottom:10px}.composer-tools .hc-reply-select{width:260px}.composer-actions{display:flex;align-items:center;justify-content:space-between;margin-top:10px;gap:12px}.composer-actions span{color:var(--muted);font-size:13px}.detail-stack{padding:12px 14px}.side-form{padding:0}.side-form label{margin-bottom:10px}.side-actions{display:flex;flex-wrap:wrap;gap:8px}.form-row.slim{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.hidden-file{display:none}.image-drafts{min-width:0;display:flex;gap:8px;overflow-x:auto;scrollbar-width:thin}.composer-image-draft{position:relative;width:58px;height:58px;flex:0 0 58px;overflow:hidden;border:1px solid rgba(15,23,42,.12);border-radius:8px;background:#f8fafc}.composer-image-draft img{width:100%;height:100%;display:block;object-fit:cover}.composer-image-draft button{position:absolute;top:4px;right:4px;width:18px;height:18px;display:grid;place-items:center;padding:0;border:0;border-radius:50%;background:#111827b8;color:#fff;cursor:pointer}.detail-line{display:grid;grid-template-columns:74px minmax(0,1fr);gap:8px;padding:12px 0;border-bottom:1px solid #eff2f6;font-size:13px}.detail-line span{color:var(--muted)}.detail-line strong{min-width:0;overflow-wrap:anywhere}.chat-shell{background:#ececec}.chat-shell .hc-app{grid-template-rows:minmax(0,1fr)}.chat-shell .hc-topbar{display:none}.chat-shell .hc-workspace{padding:0;overflow:hidden;background:#ececec}.chat-shell .conversation-page{--chat-surface: #f8f6f3;--chat-surface-rich: radial-gradient(ellipse 80% 36% at 50% 0%, rgba(212, 165, 116, .08), transparent 58%), var(--chat-surface);height:100vh;min-height:0;display:grid;grid-template-columns:var(--conversation-list-width, 300px) minmax(520px,1fr) var(--customer-side-width, 300px);grid-template-rows:50px minmax(0,1fr);gap:0;background:#ececec;transition:grid-template-columns .24s cubic-bezier(.2,.72,.22,1)}.chat-shell .conversation-page.customer-collapsed{grid-template-columns:var(--conversation-list-width, 300px) minmax(520px,1fr) 0}.chat-shell .conversation-page.has-expiry-bar{grid-template-rows:36px 50px minmax(0,1fr)}.chat-expiry-bar{grid-column:1 / -1;height:36px;display:flex;align-items:center;justify-content:center;gap:8px;border-bottom:1px solid #e3e3e3;background:#fff;color:#666d78;font-size:13px}.chat-expiry-bar strong{color:#2b313b;font-weight:700}.chat-expiry-bar b{color:#f05a28;font-weight:700}.chat-expiry-bar button{height:24px;border:0;background:transparent;color:#1677ff;cursor:pointer}.chat-shell .conversation-list-panel,.chat-shell .chat-panel,.chat-shell .customer-side-panel{border:0;border-radius:0;box-shadow:none}.chat-shell .conversation-list-panel{grid-column:1;grid-row:1 / 3;display:grid;grid-template-rows:44px 36px minmax(0,1fr);position:relative;border-right:1px solid #e5e5e5;background:#fff}.chat-shell .conversation-page.has-expiry-bar .conversation-list-panel{grid-row:2 / 4}.chat-shell .conversation-list-resize-grip,.chat-shell .customer-panel-resize-grip{position:absolute;z-index:8;top:0;bottom:0;width:8px;display:flex;align-items:center;justify-content:center;cursor:ew-resize;touch-action:none;-webkit-user-select:none;user-select:none}.chat-shell .conversation-list-resize-grip{right:-4px}.chat-shell .customer-panel-resize-grip{left:-4px}.chat-shell .conversation-list-resize-grip:before,.chat-shell .customer-panel-resize-grip:before{content:"";position:absolute;top:0;bottom:0;width:1px;background:transparent;transition:background-color .16s ease}.chat-shell .conversation-list-resize-grip span,.chat-shell .customer-panel-resize-grip span{position:relative;width:3px;height:34px;border-radius:999px;background:#6b696647;opacity:0;transition:opacity .16s ease,background-color .16s ease}.chat-shell .conversation-list-resize-grip:hover:before,.chat-shell .customer-panel-resize-grip:hover:before,.chat-shell .conversation-page.is-list-resizing .conversation-list-resize-grip:before,.chat-shell .conversation-page.is-customer-panel-resizing .customer-panel-resize-grip:before{background:#c4785e38}.chat-shell .conversation-list-resize-grip:hover span,.chat-shell .customer-panel-resize-grip:hover span,.chat-shell .conversation-page.is-list-resizing .conversation-list-resize-grip span,.chat-shell 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